At a Glance
- Tasks: Serve customers, keep the store tidy, and meet sales targets in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Flexible hours, training opportunities, and a vibrant team culture.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern: Monday 15:00-22:00, Tuesday 15:00 - 22:00, Thursday 15:00 - 22:00, Saturday 15:00 - 22:00.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Oxford employer: Marks & Spencer Plc
At M&S, we pride ourselves on being a dynamic and inclusive employer, offering our Customer Assistants in Oxford the chance to thrive in a fast-paced environment while delivering exceptional service. With a strong focus on employee growth, we provide comprehensive training and digital tools to enhance your skills, ensuring you feel valued and empowered every day. Join us to be part of a supportive team that champions diversity and embraces the challenges of the retail world, all while making a meaningful impact on our customers' shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Oxford
✨Tip Number 1
Get to know M&S and its products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will demonstrate your commitment and enthusiasm!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-play with a friend or family member to get comfortable with delivering five-star service under pressure.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Mention how you can use these to enhance the shopping experience during your interview – it’ll show you’re tech-savvy and ready to adapt!
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Share examples of how you’ve worked well with others in fast-paced environments. M&S values a positive atmosphere, so showing you can contribute to that will definitely set you apart!
We think you need these skills to ace Customer Assistant - Food - Oxford
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided excellent service or resolved a tricky situation. This will help us see that you’re ready to deliver that five-star service we’re all about!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can thrive under pressure, so show us who you are and how you’d fit into our team culture. Authenticity goes a long way!
Apply Through Our Website:Make sure you apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us that you’re keen and ready to jump in with both feet!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and busy situations. Share specific instances where you maintained focus and efficiency during peak times, showing that you can keep up with the fast pace.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you support colleagues and contribute to a positive atmosphere, as this will show that you're a great fit for their collaborative culture.
