At a Glance
- Tasks: Engage customers and promote M&S Food products while delivering exceptional service.
- Company: Join the UK's fastest growing retailer, M&S, as a Customer Assistant.
- Benefits: Flexible shifts, team environment, and opportunities for career progression.
- Other info: Work in a high-energy environment with flexible roles across the store.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Passionate about food, digitally savvy, and a strong team player.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern: Monday 18:00-22:00; Friday 18:00-22:00; Saturday 18:00-22:00
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
Responsibilities- Be a resilient and committed brand ambassador ready to raise the bar by recommending and selling our newest food products to customers.
- Provide remarkable service to ensure customers feel valued every time they shop with us.
- Thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is busiest.
- Serve, sell, fill, and help drive growth in sales.
- Utilise digital tools such as Sparks and in-store devices to enhance the customer experience.
- Contribute to a positive, high-energy environment as a team player who supports others in delivering a seamless customer experience.
- Be flexible to work across various areas of the store and adapt to changing retail demands.
- Roll up your sleeves in a frontline role with opportunities for progression.
- Passionate about knowledge of M&S Food products and ready to engage with customers.
- Digitally confident and comfortable using store systems and devices to assist customers.
- Strong team player mindset and ability to contribute to a high-energy environment.
- Flexible availability across various shifts and areas of the store.
Customer Assistant - Food (Nights) - West Wickham employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Food at our West Wickham location means becoming part of a dynamic team that values resilience and commitment. With flexible working hours, opportunities for progression, and a vibrant work culture, you'll thrive in an environment that encourages personal growth while delivering exceptional service to our customers. Embrace the chance to be a brand ambassador for our innovative food products and contribute to a high-energy atmosphere that makes every shift rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Nights) - West Wickham
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show your passion for their offerings. Share your favourite products and how you’d recommend them to customers – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with us, as we love seeing candidates who thrive under pressure and deliver five-star service.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like Sparks and in-store devices. If you can demonstrate how you’d use these to enhance the customer experience, you’ll definitely impress us and show you’re ready for the fast-paced environment.
✨Tip Number 4
Be flexible and adaptable! M&S is all about teamwork and supporting each other. Highlight your willingness to roll up your sleeves and jump into different areas of the store. This shows you’re not just looking for a job, but a chance to grow with us!
We think you need these skills to ace Customer Assistant - Food (Nights) - West Wickham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any experience you have with food products or customer service, and how you can bring that passion to M&S.
Be Yourself:We want to get to know the real you! Use a friendly tone in your application and share personal stories that highlight your skills and experiences. Authenticity goes a long way!
Highlight Team Spirit:Since we’re all about teamwork, make sure to mention any experiences where you’ve worked well with others. Show us how you can contribute to our high-energy environment and support your colleagues.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their latest offerings and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your commitment to providing five-star service.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to different roles within the store. Share specific instances where you've collaborated with colleagues to achieve a common goal or adjusted to changing demands. This aligns perfectly with the high-energy environment they’re looking for.
✨Be Digitally Savvy
Since the role involves using digital tools like Sparks, make sure to mention any experience you have with technology in retail. If you're comfortable with using devices to enhance customer experiences, share that too. It shows you're ready to embrace the transformation they're driving.
