Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and meet sales targets during night shifts.
- Company: Join Marks & Spencer, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy a £3.00 p/h unsocial premium for night shifts and flexible working options.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18 or over; strong communication and customer service skills required.
- Other info: Training provided on digital tools; commitment to diversity and inclusion.
Working Pattern:
Sunday: 20:00-07:00
Monday: 20:00-07:00
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Food (Nights) - Manchester Market Street employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food (Nights) - Manchester Market Street
✨Tip Number 1
Familiarise yourself with the products offered at Marks & Spencer. Being knowledgeable about their range will help you engage with customers effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Being able to listen actively and respond to customer needs will set you apart as a candidate who can deliver remarkable service.
✨Tip Number 3
Show your adaptability by preparing for various scenarios that may arise during night shifts. Think about how you would handle busy periods or unexpected challenges, as this demonstrates your ability to manage your workload efficiently.
✨Tip Number 4
Emphasise your attention to detail when discussing your previous experiences. Highlight instances where you maintained cleanliness and organisation in a retail setting, as this aligns with the key accountabilities of the role.
We think you need these skills to ace Customer Assistant - Food (Nights) - Manchester Market Street
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with the requirements of the Customer Assistant position.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you have delivered excellent service, engaged with customers, and resolved issues effectively.
Show Adaptability: Mention any experiences that demonstrate your adaptability to changing situations. This could include working in fast-paced environments or handling unexpected challenges, which is crucial for a night shift role.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusion and sustainability. Mention any personal values that align with the company's mission to show that you are a good cultural fit.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, be ready to discuss how you would recommend products to customers based on their needs, showing that you can build expert product knowledge.
✨Emphasise Teamwork and Collaboration
The role requires working closely with colleagues, especially during night shifts. Share experiences where you've successfully collaborated with others to achieve common goals, demonstrating your ability to build positive relationships.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as dealing with difficult customers or managing your workload during busy periods. Practising these responses will help you convey your problem-solving skills effectively.