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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in quality food retail.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Exciting opportunities for growth in a diverse and inclusive environment.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Work Pattern: Sunday 22:00–06:00, Monday 22:00–06:00, Tuesday 22:00–06:00, Wednesday 22:00–06:00, Thursday 22:00–06:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food (Nights) - Edinburgh employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food (Nights) - Edinburgh
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and why you think they stand out. This will make you memorable!
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. M&S loves candidates who can demonstrate excellent service, so be ready to share your experiences!
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to change. M&S values adaptability, so think of examples where you’ve successfully adjusted to new situations or taken on board constructive criticism.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Good luck!
We think you need these skills to ace Customer Assistant - Food (Nights) - Edinburgh
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. We want to see that you're excited about sharing this passion with our customers.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re looking for individuals who can deliver remarkable service, so share examples of how you've gone above and beyond for customers in the past.
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. This is your chance to show us how you can contribute to our team culture!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with M&S. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Adaptability
Since the role requires working nights and adapting to changing situations, be ready to discuss how you've successfully managed shifts in your previous jobs. Highlight your flexibility and willingness to learn new things, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your genuine interest in the role and helps you understand how you can contribute to the store’s success.
