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- Tasks: Assist customers during night shifts, ensuring a great shopping experience.
- Company: Join M&S, a leading retailer known for quality food and excellent service.
- Benefits: Enjoy a £3.00 p/h unsocial premium for night shifts and flexible working options.
- Why this job: Be a brand ambassador, engage with customers, and work in a dynamic team environment.
- Qualifications: Must be 18 or over; strong communication and digital skills are essential.
- Other info: M&S values inclusion and diversity, welcoming all applicants.
Work Pattern
Through the night shifts, starting at 10pm and finishing at 6am, a full work pattern will be discussed at interview
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\\\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food (Nights) - Bristol Cabot Circus employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food (Nights) - Bristol Cabot Circus
✨Tip Number 1
Familiarise yourself with M&S Food products before the interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the role and impress your interviewers.
✨Tip Number 2
Demonstrate your customer service skills during the interview by sharing specific examples from your past experiences. Highlight how you went above and beyond to ensure customer satisfaction, as this aligns perfectly with M&S's values.
✨Tip Number 3
Show your digital confidence by mentioning any experience you have with retail technology or apps. Discussing how you've used similar tools in previous roles can set you apart as a candidate who is ready to adapt to M&S's digital environment.
✨Tip Number 4
Emphasise your flexibility and teamwork skills. Be prepared to discuss how you've successfully worked in diverse teams and adapted to changing situations, as these are key attributes for the Customer Assistant role at M&S.
We think you need these skills to ace Customer Assistant - Food (Nights) - Bristol Cabot Circus
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service abilities, teamwork, and adaptability, as these are essential for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for working during night shifts.
Highlight Digital Skills: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use technology to enhance the customer experience and improve store operations.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and help you connect with the interviewer.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any relevant apps or devices you've used in previous jobs, and how they helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
Talk about your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.