At a Glance
- Tasks: Serve customers, maintain store cleanliness, and recommend M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: M&S values diversity and is committed to an inclusive workplace.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: No specific experience required; just a passion for great service and teamwork.
Work Pattern
Sunday 06:00-10:00
Monday 06:00-10:00
Thursday 06:00-10:00
Friday 06:00-10:00
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Marlow Simply Food employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Marlow Simply Food store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with customers in a meaningful way, all while contributing to our commitment to sustainability and innovation in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Marlow Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you articulate how you would handle various customer interactions and demonstrate your commitment to excellent service.
✨Tip Number 3
Be prepared to discuss how you can contribute to the team’s sales targets. Think of examples from past experiences where you successfully met or exceeded goals, and be ready to share these during your conversation.
✨Tip Number 4
Show your adaptability by being ready to discuss how you handle changes in a fast-paced environment. Share specific instances where you successfully adjusted to new situations or feedback, highlighting your flexibility and willingness to learn.
We think you need these skills to ace Customer Assistant - Food - Marlow Simply Food
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and key capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills:Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues in previous roles.
Demonstrate Product Knowledge:Mention any relevant knowledge you have about food products or retail. If you have experience with M&S products, be sure to include that, as it shows your passion and readiness to be a brand ambassador.
Personalise Your Application:Make your application stand out by personalising it. Use the company's values and mission to frame your responses, showing that you are not only a good fit for the role but also aligned with M&S's goals and culture.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be selling.
✨Emphasise Customer Service Skills
Highlight your previous experience in customer service and how you’ve gone above and beyond to ensure customer satisfaction. Be ready to provide examples of how you’ve handled difficult situations or provided exceptional service.
✨Demonstrate Adaptability
Discuss times when you've had to adapt to changing situations or priorities. This role requires flexibility, so showcasing your ability to manage different tasks efficiently will be beneficial.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the position and the company culture. This shows your interest in the role and helps you understand if it’s the right fit for you.
