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- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Why this job: Be a brand ambassador and make a real difference for customers every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Monday 04:30 - 08:30
- Tuesday 03:45 - 10:15
- Wednesday 03:45 - 10:15
- Saturday 04:00 - 08:00
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Kidderminster employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Kidderminster
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for a customer. Being able to demonstrate this during your interview will set you apart from the crowd.
✨Tip Number 3
Be flexible and ready to adapt! M&S values team players who can handle changing situations. Share examples of how you've successfully navigated challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and tech-savvy, which is exactly what M&S is looking for!
We think you need these skills to ace Customer Assistant - Food - Kidderminster
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're the right fit for our team.
Be Digital Savvy: Mention any experience you have with digital tools, especially if you've used apps or devices in a retail setting. Being digitally confident is key, so show us how you can enhance the customer experience!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar systems before, mention them and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Share examples of how you've worked well in a team and how you’ve adjusted to new challenges in previous roles. This will show that you’re ready to contribute positively to the store environment.
