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- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic environment with no two shifts the same.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 12 - 13 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Kew employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Kew
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you’d handle different scenarios in a busy store. Being able to demonstrate your ability to thrive under pressure will set you apart from the crowd.
✨Tip Number 3
Show your flexibility! Be ready to discuss how you can adapt to various roles within the store. Highlighting your willingness to jump in wherever needed will show you’re a true team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows you’re serious about joining the M&S family. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Food - Kew
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and what makes M&S products special to you. We want to see that enthusiasm shine through!
Highlight Your Customer Service Skills: Make sure to mention any experience you have in delivering top-notch customer service. We’re looking for those who can keep a cool head under pressure and make customers feel valued.
Be Flexible and Adaptable: Since no two shifts are the same, share examples of how you've adapted to changing situations in previous roles. We appreciate team players who can roll with the punches!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've thrived under pressure. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Teamwork
Think of specific instances where you’ve worked well in a team. Highlight how you supported colleagues and contributed to a positive environment, as being a team player is crucial in this role.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance customer experience. Mention any experience you have with similar technologies, as being digitally confident is essential for this position.