At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 12 € per hour.
Work Pattern:
- Thursday: 15:00–23:00
- Friday: 15:00–23:00
- Saturday: 15:00–23:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Islington employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and resilience. As a Customer Assistant in Islington, you'll enjoy competitive pay, including an unsocial hours premium, and the chance to grow within one of the UK's leading retailers. Join us to be part of a dynamic team that thrives on delivering outstanding service and embraces the fast-paced nature of retail, all while making our customers feel valued every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Islington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the conversation, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Being able to demonstrate how you thrive under pressure will impress the hiring team.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with any digital tools M&S uses, like Sparks. Mentioning your comfort with technology can give you an edge, especially in a fast-paced retail environment.
✨Tip Number 4
Be ready to adapt! Flexibility is key in retail, so be prepared to discuss how you can handle various tasks and shifts. Highlighting your willingness to jump in wherever needed will show you're a true team player.
We think you need these skills to ace Customer Assistant - Food - Islington
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences that highlight your enthusiasm for customer service and how you can bring that passion to our team.
Be Yourself:We want to see the real you in your application. Don’t be afraid to show your personality and how you thrive under pressure. Tell us about a time you went above and beyond for a customer – we love those stories!
Highlight Your Team Spirit:Since being a team player is crucial, make sure to mention any experiences where you’ve worked well with others. We’re all about supporting each other, so share how you contribute to a positive environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join the M&S family!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Resilience
Prepare examples from your past experiences where you thrived under pressure. Whether it was during a busy shift or handling a difficult customer, showcasing your resilience will highlight that you're ready for the fast-paced environment at M&S.
✨Show Off Your Digital Skills
Since being digitally confident is essential, think of ways you've used technology in previous roles. Be ready to discuss how you can utilise digital tools to enhance customer experience, as this will be a big part of your role.
✨Emphasise Teamwork and Flexibility
M&S values a positive team environment, so come prepared with examples of how you've worked well in a team. Also, express your willingness to adapt to different areas of the store and changing demands, as flexibility is crucial in retail.
