At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join M&S, a leader in the retail industry with a focus on inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Work Pattern
- Sunday 12:00 - 18:30
- Monday 05:30 - 12:00
- Tuesday 05:30 - 12:00
- Wednesday 05:30 - 12:00
- Thursday 05:30 - 12:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer: This job role involves working late nights/early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Gloucester Eastgate employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Gloucester Eastgate store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with our high-quality food products while delivering outstanding customer service. Join us in shaping a greener, more digital retail experience where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Gloucester Eastgate
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd go above and beyond for customers. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be flexible and ready to adapt! M&S values team players who can handle changing situations. Prepare examples of times you've successfully adapted to new challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the M&S team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Customer Assistant - Food - Gloucester Eastgate
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered excellent service and made customers feel valued.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us that you’re ready to use technology to enhance the shopping experience for our customers.
Tailor Your Application:Make sure to customise your application to fit the role. Use the job description as a guide and align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion for the brand and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about making customers feel valued.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so come prepared to talk about your experiences working in a team. Highlight times when you adapted to changing situations or supported colleagues, as this will show you’re a great fit for their inclusive environment.
