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- Tasks: Assist customers in the Foods section, providing excellent service and product recommendations.
- Company: Join M&S, a leading retailer known for high-quality food and exceptional customer care.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be a brand ambassador, make a difference, and thrive in a dynamic retail setting.
- Qualifications: No specific experience required; just bring your passion for food and great customer service.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
Work Pattern
- Sunday 17:00-21:00
- Thursday 20:00-00:00
- Friday 20:00-00:00
- Saturday 17:30-21:30
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- At M&S, our customers don\’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
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Customer Assistant - Food - Glasgow Fort employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Glasgow Fort
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice using digital tools similar to the Sparks App. Being comfortable with technology is crucial for this position, so demonstrating your ability to use such tools can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive environment, and highlighting your ability to work well with colleagues will resonate with the hiring team.
✨Tip Number 4
Be prepared to discuss how you handle flexibility in a fast-paced retail environment. Think of specific instances where you've adapted to changing situations, as this is a key requirement for the Customer Assistant role.
We think you need these skills to ace Customer Assistant - Food - Glasgow Fort
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in previous roles. This will demonstrate your ability to adapt to M&S's digital environment.
Express Team Spirit: Illustrate your ability to work well in a team by sharing examples of past teamwork experiences. Highlight how you contribute to a positive work environment and support your colleagues.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. Familiarise yourself with the Sparks App and other in-store devices, and be ready to explain how you would use them to enhance customer service.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share examples of how you've supported colleagues in previous roles and contributed to a positive work environment, as this aligns with the company's values of inclusivity and collaboration.
✨Be Flexible and Adaptable
Prepare to discuss situations where you've had to adapt to changing circumstances. This could include managing different tasks or responding to unexpected challenges, showcasing your flexibility and readiness to meet the demands of a retail environment.