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- Tasks: Assist customers and ensure a seamless shopping experience in the Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same, perfect for those who thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Friday 14:30-21:00, Saturday 14:30-21:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Formby employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Formby
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with M&S Food products and their values. When you walk into that interview, show us you’re not just another candidate – demonstrate your passion for what we do!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase how you’d handle high-pressure situations. We want to see that you can keep your cool and deliver five-star service, even when things get hectic.
✨Tip Number 3
Be ready to talk about teamwork! Share examples of how you’ve worked well with others in the past. At M&S, we thrive on collaboration, so showing us you’re a team player will definitely give you an edge.
✨Tip Number 4
Don’t forget to highlight your digital skills! Mention any experience you have with apps or tech that can enhance customer experiences. Being digitally confident is key, so let us know how you can use these tools to make shopping easier for our customers.
We think you need these skills to ace Customer Assistant - Food - Formby
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just applying for a job, but that you're genuinely excited about being part of the M&S Food team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re looking for down-to-earth colleagues who thrive under pressure, so share examples of how you've gone above and beyond to help customers in the past. This will show us that you understand the importance of delivering five-star service.
Be Flexible and Adaptable: In your application, emphasise your ability to adapt to changing situations. Mention times when you've had to think on your feet or handle unexpected challenges. We need team players who can roll with the punches and keep the energy high, so show us you’re ready for anything!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows that you’re serious about joining the M&S family. So, take your marks and get that application in today!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S's food range. Being able to discuss specific products and your personal favourites will show your passion and knowledge, which is exactly what they’re looking for.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to talk about your experiences working in a team. Share how you’ve supported colleagues in busy environments and contributed to a positive atmosphere. This will demonstrate that you can adapt and work well with others.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning your comfort with technology during the interview will show that you’re ready to enhance the customer experience.