At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage with an unsocial hours premium and flexible shifts.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be 18 or over; passion for food and great service is essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Thursday - Saturday 04:00 - 08:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food (Fixed Term) - York employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in York, where you'll be part of a dynamic team at the forefront of the UK's fastest growing retailer. We offer a vibrant work culture that values resilience and teamwork, alongside opportunities for personal growth and development. With competitive pay, including an unsocial hours premium, and a commitment to providing exceptional service, M&S is an excellent employer for those looking to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Fixed Term) - York
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their food products and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or recommend a product. Being able to demonstrate your ability to deliver five-star service will set you apart.
✨Tip Number 3
Be ready to showcase your flexibility! M&S is all about adapting to the fast-paced retail environment, so come prepared with examples of how you've thrived in changing situations before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to roll up your sleeves!
We think you need these skills to ace Customer Assistant - Food (Fixed Term) - York
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love M&S Food! Share your favourite products or experiences that highlight your enthusiasm. This will help us see your genuine interest in the role.
Highlight Your Customer Service Skills:We want to hear about your experience in delivering top-notch customer service. Use specific examples to demonstrate how you've gone above and beyond for customers in the past. This will show us you're ready to thrive in a high-pressure environment.
Be Digital Savvy:Mention any experience you have with digital tools or technology. Whether it's using apps or in-store devices, showing us that you're comfortable with tech will give you an edge in enhancing the customer experience.
Emphasise Teamwork and Flexibility:Let us know how you work well in a team and adapt to changing situations. Share examples of when you've supported colleagues or tackled unexpected challenges. This will show us you're the kind of team player we need at M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Resilience
Prepare examples from your past experiences where you thrived under pressure. Whether it’s handling a busy shift or resolving a customer complaint, showcasing your ability to stay calm and focused will resonate well with the interviewers.
✨Show Off Your Digital Skills
Since being digitally confident is essential, think of ways you've used technology in previous roles. Be ready to discuss how you can leverage digital tools to enhance customer experience, as this will be a big part of your role.
✨Emphasise Teamwork and Flexibility
Come prepared with examples that highlight your ability to work as part of a team and adapt to changing situations. M&S values a positive environment, so showing that you can contribute to that while being flexible will make you stand out.
