At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with no two shifts the same, perfect for adaptable individuals.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Monday 5-9, Tuesday 5-9, Thursday 5-9, Friday 5-9, Saturday 5-9
- Week 2: Sunday 6-10, Tuesday 5-9, Wednesday 5-9, Thursday 5-9, Friday 5-9
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food (Fixed Term) - Kingsley Village employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Kingsley Village means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring you can thrive in a fast-paced environment while delivering exceptional service. Our supportive work culture fosters collaboration and flexibility, making it an ideal place for those who are passionate about food and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Fixed Term) - Kingsley Village
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion for the brand and its offerings. This will not only impress the hiring team but also demonstrate that you're ready to be a knowledgeable ambassador for their products.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy store. Being able to showcase your ability to thrive under pressure will set you apart from other candidates. Remember, it’s all about making customers feel valued!
✨Tip Number 3
Show your flexibility! Be prepared to discuss how you can adapt to various roles within the store. Highlight any past experiences where you've had to switch gears quickly – this will prove you're ready for the dynamic environment at M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools to enhance the customer experience, just like we do at M&S.
We think you need these skills to ace Customer Assistant - Food (Fixed Term) - Kingsley Village
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for any job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times you’ve delivered five-star service or handled a tough situation with grace. This will help us see you as a resilient brand ambassador ready to make our customers feel valued.
Emphasise Your Team Spirit:Being a team player is key in our fast-paced environment. In your application, mention experiences where you’ve worked well with others to achieve a common goal. We love seeing candidates who can contribute to a positive atmosphere while supporting their colleagues.
Be Flexible and Adaptable:Flexibility is crucial in retail, so make sure to highlight your ability to adapt to changing situations. Whether it’s taking on different roles or adjusting to busy periods, showing us that you can handle whatever comes your way will set you apart from the rest!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you’ve worked effectively in a team before. Share specific instances where you supported colleagues or contributed to a positive work environment, highlighting your ability to thrive under pressure.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of examples that showcase your adaptability in fast-paced environments. Be prepared to discuss how you handle changing demands and your willingness to take on various tasks within the store.
