At a Glance
- Tasks: Serve customers, fill shelves, and drive sales in a fast-paced food retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and the chance to work with a passionate team.
- Other info: Dynamic role with opportunities for growth and development in retail.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern: Friday 18-22, Saturday 12-21
About the Role
Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities
- At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Opportunity
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Customer Assistant - Food (Fixed Term) - Ashton Moss employer: Marks & Spencer Plc
At M&S, we pride ourselves on being more than just a retailer; we are a community that values hard work, resilience, and exceptional service. As a Customer Assistant in our Food section at Ashton Moss, you will be part of a dynamic team that thrives in a fast-paced environment, with ample opportunities for personal growth and development. Our commitment to employee well-being is reflected in our supportive work culture, where every team member is encouraged to contribute their ideas and embrace the exciting transformation we are driving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Fixed Term) - Ashton Moss
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their food products and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-playing with a friend can help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Be prepared to showcase your digital savvy! Familiarise yourself with tools like Sparks and in-store devices. Mentioning your comfort with these during your chat will show you're ready to enhance the customer experience right from the start.
✨Tip Number 4
Flexibility is key! Be ready to discuss how you can adapt to different roles within the store. Share examples from past experiences where you've thrived in changing environments – it’ll show you’re the perfect fit for M&S!
We think you need these skills to ace Customer Assistant - Food (Fixed Term) - Ashton Moss
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for any job, but that you genuinely care about what we do.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times you’ve delivered exceptional service or handled tough situations. This will help us see that you’re ready to be a brand ambassador for M&S.
Emphasise Teamwork and Flexibility:Make sure to mention your ability to work well in a team and adapt to changing situations. Retail can be unpredictable, so we’re looking for candidates who thrive in dynamic environments and can support their colleagues when needed.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re serious about joining the M&S family!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
Be ready to discuss how you work as part of a team. Share experiences where you supported colleagues or contributed to a positive work environment. M&S values teamwork, so showcasing your collaborative spirit will make you stand out.
✨Embrace Flexibility and Adaptability
Since no two shifts are the same, be prepared to talk about how you handle change and adapt to different situations. Share examples of when you've had to quickly adjust your approach in a fast-paced environment, demonstrating your resilience and commitment.
