At a Glance
- Tasks: Assist customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: Early morning shifts required; digital confidence is essential.
- Why this job: Be a brand ambassador, engage with customers, and make a real impact in retail.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
Work Pattern
Week 1
Sunday 05:00-10:00
Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00
Saturday 04:00-08:00
Week 2
Sunday 06:00-10:00
Tuesday 05:00-09:00
Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Food - Epping employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section in Epping, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with our high-quality products while delivering outstanding customer service. With flexible working hours and a commitment to employee well-being, M&S is dedicated to creating a rewarding environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Epping
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person chat, showing that you can communicate well and put customers first is key.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a fast-paced environment. Share examples of times you've adapted to changing situations, as this is crucial for the role.
✨Tip Number 4
Show your digital confidence by mentioning any experience with apps or digital tools. Highlighting your ability to use technology will align with M&S's focus on enhancing the customer experience.
We think you need these skills to ace Customer Assistant - Food - Epping
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the Customer Assistant role. Emphasise your ability to provide excellent customer service, work as part of a team, and adapt to changing situations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for joining M&S.
Highlight Digital Skills:Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Being able to discuss specific items, their features, and what makes them special will show your passion and knowledge, making you stand out as a candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this role is all about creating a remarkable shopping experience.
✨Show Flexibility and Team Spirit
Be ready to discuss how you can adapt to different roles within the store and work effectively with colleagues. Share experiences that demonstrate your ability to be a team player and your willingness to take on various tasks.
✨Embrace Digital Tools
Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Discuss how you can use technology to enhance the customer experience and streamline operations.
