At a Glance
- Tasks: Assist customers in our Foods section, providing excellent service and product recommendations.
- Company: Join M&S, a leading retailer known for high-quality food and exceptional customer care.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
- Why this job: Be a brand ambassador, make a difference, and thrive in a dynamic retail setting.
- Qualifications: No specific experience required; just bring your passion for great service and teamwork.
Work Pattern
Week 1
Tuesday 16:00-20:00
Thursday 16:00-20:00
Friday 16:00-20:00
Saturday 13:15-22:00
Week 2
Sunday 12:15-21:00
Monday 16:00-20:00
Wednesday 16:00-20:00
Thursday 16:00-20:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Food - Cumbernauld in Glasgow employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Cumbernauld, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact on customer experiences while working with high-quality products. Join us in our commitment to sustainability and innovation, and be part of a team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Cumbernauld in Glasgow
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with M&S's values.
✨Tip Number 4
Be ready to discuss your flexibility in working hours and adapting to different roles within the store. Showing that you're willing to go above and beyond will align with M&S's expectations for their Customer Assistants.
We think you need these skills to ace Customer Assistant - Food - Cumbernauld in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and food retail.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, digital confidence, and ability to work as part of a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for M&S Food products and your commitment to delivering excellent customer service. Mention specific examples of how you've gone above and beyond in previous roles.
Showcase Flexibility and Adaptability:In your application, highlight instances where you've successfully adapted to changing situations or worked across different areas. This will demonstrate your readiness to meet the demands of the retail environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools. Familiarise yourself with the Sparks App and other in-store devices, and be ready to explain how you would use them to enhance customer service.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team. Provide examples of how you've supported colleagues in previous roles and contributed to a positive work environment, as this is key to creating an inclusive store atmosphere.
✨Prepare for Customer Engagement Scenarios
Think about how you would proactively engage with customers and understand their needs. Prepare some examples of how you've provided excellent customer service in the past, as this will show that you can deliver remarkable service at M&S.
