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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18 or older; strong communication and digital skills required.
- Other info: Inclusive workplace with opportunities for personal growth and development.
Work Pattern
Tuesday 14:00 – 18:00
Wednesday 14:00 – 18:00
Thursday 14:00 – 18:00
Friday 14:00 – 18:00
Join M&S as a Customer Assistant in our Food section, where you\’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we\’re driving. We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You\’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. Are you ready for it? Take Your Marks and apply today.
- At M&S, our customers don\’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Corby Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Corby Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital confidence by mentioning any experience you have with retail technology or apps. Highlighting your ability to use tools like the Sparks App will reassure us that you can enhance the customer experience effectively.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've collaborated with others in previous roles. We value a supportive work environment, so illustrating your ability to build positive relationships will set you apart.
✨Tip Number 4
Be prepared to discuss how you handle feedback and adapt to changing situations. Providing specific examples of how you've successfully managed challenges in the past will demonstrate your adaptability and commitment to continuous improvement.
We think you need these skills to ace Customer Assistant - Food - Corby Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, adaptability, and any experience with digital tools, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and M&S Food products. Mention specific examples of how you have gone above and beyond for customers in previous roles.
Highlight Flexibility and Teamwork: In your application, emphasise your ability to work flexible hours and your experience as a team player. Provide examples of how you've contributed to a positive team environment in past jobs.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns with the company's focus on delivering remarkable service.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App and in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience, as being digitally confident is essential for this role.
✨Emphasise Teamwork and Flexibility
Prepare to talk about your ability to work as part of a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.