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- Tasks: Assist customers in-store, ensuring a great shopping experience and promoting M&S Food products.
- Company: Join M&S, a leading retailer known for quality food and exceptional customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction while making a real impact.
- Qualifications: Must be 18 or over; strong communication skills and digital confidence are essential.
- Other info: Early morning shifts; perfect for students looking for flexible work.
Working Pattern
- Week 1: Sunday 04:00-08:00; Monday 04:00-08:00; Wednesday 04:00-08:00; Friday 04:00-08:00
- Week 2: Monday 04:00-08:00; Wednesday 04:00-08:00; Thursday 04:00-08:00; Saturday 04:00-08:00
Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Buil ds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Cleveland Middlesbrough employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Cleveland Middlesbrough
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by mentioning any experience you have with retail technology or apps. Highlighting your ability to use tools like the Sparks App can set you apart as a candidate who is ready to enhance the customer experience.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. M&S values teamwork, so sharing specific instances where you supported colleagues or contributed to a positive work environment will resonate well.
✨Tip Number 4
Be ready to discuss your flexibility in working hours and adapting to different roles within the store. Showing that you're open to taking on various responsibilities will demonstrate your commitment to the team's success.
We think you need these skills to ace Customer Assistant - Food - Cleveland Middlesbrough
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service skills, digital capabilities, and any previous retail experience. Use specific examples to demonstrate how you've gone above and beyond in past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention why you want to work at M&S and how you can contribute to their mission of delivering excellent customer experiences. Be sure to express your enthusiasm for the role and the company.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Customer Assistant.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or devices you’ve used in previous jobs that enhanced customer interactions or improved efficiency.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.