At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team support, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 10 - 12 € per hour.
Work Pattern:
- Monday: 0600-1000
- Tuesday: 1600-2000
- Thursday: 1600-2000
- Friday: 1600-2000
- Saturday: 1600-2000
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Chester employer: Marks & Spencer Plc
At M&S, we pride ourselves on being a dynamic and supportive employer, offering our Customer Assistants in Chester the chance to thrive in a fast-paced environment while delivering exceptional service. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that every team member can advance their career within our renowned retail brand. With a vibrant work culture that values teamwork and flexibility, you'll find yourself part of a community that celebrates hard work and dedication, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Chester
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with M&S Food products and their values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing with a friend can help you feel more confident and prepared for those high-pressure situations.
✨Tip Number 3
Show off your digital savvy! Be ready to discuss how you’ve used technology in previous roles. Mentioning your experience with apps or in-store devices will demonstrate that you’re ready to embrace the digital tools M&S uses to enhance customer experience.
✨Tip Number 4
Flexibility is key! Be prepared to talk about times when you adapted to changing circumstances at work. Highlighting your ability to thrive in a dynamic environment will show that you’re the perfect fit for the fast-paced world of retail.
We think you need these skills to ace Customer Assistant - Food - Chester
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences you've had that showcase your enthusiasm for food and customer service. We want to see that spark!
Highlight Your Team Spirit:Being a team player is key in our fast-paced environment. Make sure to mention any past experiences where you worked well with others, especially in high-pressure situations. We’re all about supporting each other here at M&S!
Be Digital Savvy:Since we use digital tools like the Sparks App, it’s a good idea to mention your comfort level with technology. If you’ve used similar tools before, give us the details! We love candidates who can enhance the customer experience through tech.
Embrace Flexibility:Let us know how adaptable you are! In your application, share examples of times when you’ve had to change your plans or take on different roles. We appreciate candidates who can roll with the punches and thrive in a dynamic environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and provide five-star service.
✨Show Your Team Spirit
Be ready to discuss how you work as part of a team. Share stories that illustrate your ability to support colleagues and contribute to a positive work environment. M&S values teamwork, so showing that you're a team player will make you stand out.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of examples where you've adapted to changing situations in previous jobs. Highlight your willingness to take on various tasks and how you handle the fast-paced retail environment. This will demonstrate that you're ready for the challenges of the role.
