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For Companies At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact while working in a vibrant, inclusive atmosphere.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
Overview
Customer Assistant – Food – Belfast
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
Are you ready for it? Take your marks and get ready to apply.
Rate of Pay
£12.60 per hour
Work Pattern
Monay 13:00-17:00
Tuesday 13:00-17:00
Thursday 13:00-17:00
Friday 13:00-17:00
Saturday 13:00-17:00
Job Description
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Buil ds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Belfast employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Belfast
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with M&S's values.
✨Tip Number 4
Be ready to discuss your flexibility in adapting to different roles within the store. Providing specific instances where you've successfully managed changing demands will demonstrate your adaptability.
We think you need these skills to ace Customer Assistant - Food - Belfast
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience and skills that align with M&S's expectations.
Tailor Your CV: Customise your CV to reflect your customer service experience, particularly in food retail. Emphasise your ability to engage with customers, work as part of a team, and adapt to changing situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for M&S Food products and your commitment to excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps, especially those related to retail. This will demonstrate your readiness to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like the Sparks App and other in-store devices. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, as being digitally confident is essential for this position.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. Share examples that showcase your ability to support colleagues and contribute to a positive store environment, which is crucial for success at M&S.
