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- Tasks: Serve customers, keep the store tidy, and promote M&S Food products.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Competitive pay, flexible working options, and a supportive team environment.
- Why this job: Be the face of M&S, delivering exceptional service and making customers feel valued.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern: Monday 04:00-08:00, Wednesday 04:00-08:00, Friday 04:00-08:00, Saturday 04:00-08:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Aintree Retail Park employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Aintree Retail Park
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. It’s all about making a connection with the brand and demonstrating that you’re ready to be their next superstar Customer Assistant.
✨Tip Number 2
Practice your customer service skills before the big day. Think of scenarios where you might need to engage with customers or handle tricky situations. Being able to showcase your ability to deliver five-star service will definitely set you apart from the crowd!
✨Tip Number 3
Don’t forget to highlight your adaptability! M&S is looking for someone who can thrive under pressure and adjust to changing situations. Share examples from your past experiences where you’ve successfully managed your workload and kept a positive attitude.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Let’s get you in there and make an impact together!
We think you need these skills to ace Customer Assistant - Food - Aintree Retail Park
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and what makes M&S products special to you. We want to see that enthusiasm shine through!
Highlight Your Customer Service Skills: Make sure to mention any experience you have in customer service. We’re looking for those who can deliver five-star service, so share examples of how you've gone above and beyond for customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and commitment to delivering excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this will demonstrate your ability to thrive under pressure.
✨Be Ready to Engage
During the interview, be prepared to engage with the interviewer. Ask questions about the role and the team, and express your enthusiasm for working in a fast-paced environment. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Demonstrate Adaptability
Highlight your adaptability by discussing times when you successfully managed changing priorities or unexpected challenges. M&S values flexibility, so showing that you can adjust to new situations will make you a strong candidate.
