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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the innovative team at M&S, a leader in retail fashion.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a commitment to excellent service.
- Other info: Dynamic work environment with a focus on inclusion and diversity.
Work Pattern
- Week 1
- Tuesday 11:00–15:00
- Thursday 11:00–15:00
- Friday 11:00–15:00
- Saturday 11:00–15:00
- Week 2
- Sunday 10:30–14:30
- Tuesday 11:00–15:00
- Thursday 11:00–15:00
- Friday 11:00–15:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Witney employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Witney
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and recent news. This shows you're genuinely interested and helps you connect your passion for fashion with their brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to showcase your ability to engage and recommend products will set you apart.
✨Tip Number 3
Dress the part! Since you're applying for a role in fashion, make sure your outfit reflects your style and aligns with M&S's aesthetic. It’s a great way to show you understand the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Witney
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just looking for a job, but you genuinely care about the products and the customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Use keywords from the job description, like 'customer service' and 'product knowledge', to show we’re on the same page.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Share a little about why you want to work with us at M&S and what makes you a great fit for the team.
Apply Through Our Website: Remember, the best way to apply is through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, resolved issues, or went above and beyond to make someone’s shopping experience memorable. This will demonstrate that you truly put customers first.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. Practice scenarios where you might need to recommend products or handle customer queries. This will help you showcase your communication skills and adaptability in real-time situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how M&S is adapting to the digital era. This shows your genuine interest in the company and the role, making you a more memorable candidate.
