At a Glance
- Tasks: Assist customers in our Clothing & Home section, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: We welcome applicants from all backgrounds and are committed to making reasonable adjustments during recruitment.
- Why this job: Be part of a dynamic team that values inclusivity and offers a chance to make a real impact.
- Qualifications: No specific experience required, just a passion for fashion and excellent customer service skills.
Work pattern
Tuesday - 14:15-18:15
Wednesday - 13:00 - 17:00
Saturday - 13:00 - 17:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Fashion, Home & Beauty - Warrington Riverside Outlet employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant at our Warrington Riverside Outlet, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a team that values remarkable customer service and teamwork. Join us in revolutionising retail and make a meaningful impact in a supportive environment where your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Warrington Riverside Outlet
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently and ensure you can provide exceptional service.
✨Tip Number 3
Showcase your digital skills by exploring M&S's online platforms, such as the Sparks App. Understanding how these tools work will enable you to assist customers more effectively and enhance their shopping experience.
✨Tip Number 4
Emphasise your teamwork abilities during any discussions or interviews. Share examples of how you've successfully collaborated with others in previous roles, as being a team player is crucial for this position.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Warrington Riverside Outlet
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, teamwork, and digital skills in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the Customer Assistant role. Emphasise your ability to provide excellent customer service and your adaptability in a retail environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for fashion and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Digital Confidence:Highlight any experience you have with digital tools or apps, especially those related to retail. Mention how you can use technology to enhance the customer experience, as this is crucial for the role.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends. This will demonstrate that you're not just looking for a job, but that you're genuinely excited about the role.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, prepare to discuss your experience with digital tools. Familiarise yourself with apps and devices that enhance customer experiences, like the Sparks App mentioned in the job description. Showing that you can leverage technology will set you apart.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share specific instances where you've collaborated with colleagues to achieve a common goal or improve customer service. M&S values a supportive environment, so demonstrating your team spirit will resonate well with the interviewers.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the store and how you would handle them. Be ready to discuss how you would engage with customers, understand their needs, and provide exceptional service. This will show that you are proactive and customer-focused.
