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- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for quality and innovation.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
Week 1
- Sunday 9:00 - 17:00
- Tuesday 10:30 - 18:30
- Wednesday 10:30 - 18:30
- Thursday 10:00 - 18:00
Week 2
- Monday 10:00 - 18:00
- Tuesday 10:30 - 18:30
- Wednesday 08:30 - 16:30
- Saturday 10:30 - 18:30
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store.
- Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion Home & Beauty - Gloucester Eastgate employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Gloucester Eastgate
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their style and how you can contribute to their customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being ready to demonstrate your ability to go above and beyond will set you apart.
✨Tip Number 3
Show your digital savvy! Familiarise yourself with tools like the Sparks App. Mentioning how you can use these tools to enhance customer experiences will highlight your adaptability and tech skills.
✨Tip Number 4
Be flexible and ready to roll with the punches! Retail can be unpredictable, so share examples of how you've adapted to changing situations in the past. This shows you're a team player who can thrive in a dynamic environment.
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Gloucester Eastgate
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and beauty shine through! Share any relevant experiences or interests that showcase your style and enthusiasm for the products we offer.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've provided exceptional service or resolved issues effectively. This will show us you're ready to roll your sleeves up!
Be Digital Savvy: Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Being digitally confident is key to enhancing the customer experience at M&S.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing and demonstrate how your skills align with our values and the role's requirements. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite products from M&S and how they fit into current styles. Showing genuine enthusiasm for the brand will make you stand out!
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about making customers feel valued.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App. Be prepared to discuss how you would use technology to enhance the shopping experience. This shows you're ready to adapt to the modern retail environment.
✨Show Flexibility and Team Spirit
Think of examples where you've worked well in a team or adapted to changing situations. M&S values flexibility, so be ready to explain how you can contribute to a positive store environment and support your colleagues.
