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- Tasks: Assist customers in our Clothing & Home section, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and offers a chance to make a real impact.
- Qualifications: No specific experience required; just bring your passion for fashion and great customer service skills.
- Other info: We welcome diverse applicants and are committed to making reasonable adjustments during the recruitment process.
Customer Assistant – Fashion, Home & Beauty – Castlepoint
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait; you’ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilize our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role, ensuring that our customers don’t wait and enjoy every experience in our store.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern: Saturday 08:00-17:00
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Castlepoint employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Castlepoint
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make customers feel valued.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's digital tools like the Sparks App. Understanding how to use these tools will not only enhance the customer experience but also demonstrate your adaptability in a tech-driven retail environment.
✨Tip Number 4
Emphasise your teamwork skills by sharing examples of how you've collaborated with others in previous roles. M&S values a supportive work environment, so highlighting your ability to work well with colleagues will set you apart.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Castlepoint
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you have gone above and beyond to ensure customer satisfaction, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially those relevant to retail. This could include familiarity with point-of-sale systems or mobile applications that enhance customer experience.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from past roles where you collaborated with colleagues or adjusted to new challenges in a fast-paced environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends. This will demonstrate that you're not just looking for a job, but that you're genuinely excited about the role.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, prepare to discuss your experience with digital tools. Familiarise yourself with M&S's Sparks App and any other relevant technology. You might even want to mention how you've used similar tools in previous jobs to enhance customer experiences.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share specific instances where you've collaborated with colleagues to achieve a common goal or improve customer service. This will show that you understand the importance of creating an inclusive store environment.
✨Demonstrate Flexibility
Retail can be unpredictable, so it's important to showcase your adaptability. Be ready to discuss times when you've successfully adjusted to changing situations or taken on different roles within a team. This will reassure the interviewer that you can handle the dynamic nature of the retail environment.