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For Companies Customer Assistant – Fashion, Home & Beauty – Battersea
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
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At M&S, our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
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Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
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Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
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Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
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Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Week 1
Sunday 14:30-18:30
Thursday 16:30-20:30
Friday 17:00-21:00
Saturday 17:00-21:00
Week 2
Sunday 14:30-18:30
Thursday 16:30-20:30
Friday 17:00-21:00
Saturday 17:00-21:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Battersea employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Battersea
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and culture. This way, you can show how your passion for fashion and customer service aligns with their mission. Plus, it’ll help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to creating a great shopping experience. Remember, confidence is key!
✨Tip Number 3
Dress the part! Since you're applying for a role in fashion, make sure your outfit reflects your style and professionalism. Show them you understand the importance of looking good while being ready to roll your sleeves up and work hard.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and ready to be a team player at M&S.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Battersea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how excited you are about the role and how you can contribute to making our customers feel valued.
Be Specific: Use specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team. We love hearing about how you've gone above and beyond for customers or adapted to changing situations.
Highlight Digital Skills: Since being digitally confident is essential, make sure to mention any experience you have with digital tools or apps. We want to know how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you went above and beyond to meet customer needs, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you worked collaboratively with others and how you handled unexpected challenges in a retail environment.