Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Training provided on digital tools to enhance customer interactions.
Below is the working pattern for this vacancy. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Week 1: Sunday 09:00-17:00, Monday 17:30-21:30, Tuesday 17:30-21:30, Thursday 17:30-21:30
Week 2: Sunday 09:00-17:00, Tuesday 17:30-21:30, Wednesday 17:30-21:30, Thursday 17:30-21:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Deli Counter - Hedge End employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Deli Counter - Hedge End
✨Tip Number 1
Familiarise yourself with the products offered at the deli counter. Knowing the ins and outs of what you’re selling will not only boost your confidence but also help you engage customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for engaging with customers and handling various situations that may arise on the job.
✨Tip Number 3
Be ready to demonstrate your adaptability. Think of examples from your past experiences where you successfully managed changing situations or customer needs, as this is a key capability for the role.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be prepared to discuss how you’ve built positive relationships in previous roles, as this aligns with the company’s values and the importance of working well with colleagues.
We think you need these skills to ace Customer Assistant - Deli Counter - Hedge End
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Showcase Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Demonstrating knowledge about the company’s values can set you apart from other candidates.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered at the deli counter. During the interview, be ready to discuss how you would recommend products to customers based on their needs, showcasing your ability to build expert product knowledge.
✨Emphasise Adaptability
The role requires adaptability to changing situations. Be prepared to share instances where you successfully managed unexpected challenges or changes in your work environment, highlighting your flexibility and problem-solving skills.
✨Engage with the Interviewer
Build a rapport with your interviewer by actively listening and engaging in the conversation. Ask thoughtful questions about the company culture and expectations for the role, showing your genuine interest in becoming part of their team.
