At a Glance
- Tasks: Deliver exceptional customer service and promote our amazing products at the deli counter.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options, training opportunities, and a supportive team environment.
- Other info: Exciting career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 12 £ per hour.
Below is the working pattern for this vacancy. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Week 1:
- Sunday 09:00-17:00
- Monday 17:30-21:30
- Tuesday 17:30-21:30
- Thursday 17:30-21:30
Week 2:
- Sunday 09:00-17:00
- Tuesday 17:30-21:30
- Wednesday 17:30-21:30
- Thursday 17:30-21:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Deli Counter - Hedge End employer: Marks & Spencer Plc
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Hedge End, our Deli Counter team enjoys flexible working hours, comprehensive training, and the opportunity to engage with customers while promoting our high-quality products. We are committed to inclusivity and diversity, ensuring every colleague feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Deli Counter - Hedge End
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistant - Deli Counter - Hedge End
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your ability to deliver a great shopping experience.
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for genuine individuals who can connect with our customers, so be authentic and show us what makes you unique!
Tailor Your Application:Make sure to tailor your application to the role of Customer Assistant at the Deli Counter. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. This will help us see why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the information you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products offered at the deli counter. Being able to discuss specific items and their features will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for potential customer service scenarios that may come up during the interview. Think about how you would handle difficult customers or recommend products based on their needs. This will demonstrate your problem-solving skills and commitment to excellent service.
✨Show Your Adaptability
Since the role requires adaptability to changing situations, be ready to share examples from your past experiences where you successfully adjusted to new challenges. This will highlight your ability to thrive in a dynamic retail environment.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
