At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Tunbridge Wells.
- Benefits: Gain valuable experience and develop your customer service skills.
- Other info: Flexible hours with a focus on teamwork and high performance.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be 18 or older; digital confidence is essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Sunday 12:00 - 16:00
- Monday 12:00 - 16:00
- Thursday 12:00 - 16:00
- Friday 12:00 - 16:00
- Saturday 12:00 - 16:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Tunbridge Wells employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Tunbridge Wells Café where teamwork and customer satisfaction are at the forefront. Our employees benefit from flexible working hours, opportunities for personal growth, and a supportive culture that values high performance and quality service. Join us to be part of a team that not only delivers five-star experiences but also fosters a rewarding career path in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Tunbridge Wells
✨Tip Number 1
Get to know the café vibe! Pop in during your preferred shifts and observe how things run. This will help you understand the pace and customer interactions, making you more prepared for the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with making recommendations and handling busy situations. The more you practice, the more confident you'll be when it counts.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being tech-savvy will not only impress during interviews but also help you hit the ground running once you land the job.
✨Tip Number 4
Teamwork is key! Connect with current employees on social media or at local events to learn about their experiences. This can give you insider tips and show that you're genuinely interested in being part of the team.
We think you need these skills to ace Customer Assistant - Cafe - Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Team Spirit:We’re all about teamwork here at M&S Café. Make sure to mention any past experiences where you’ve worked well with others, especially in busy environments. We want to know how you contribute to a positive team culture!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to recommend food and drink options shows that you’re genuinely interested in the role and can engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you’ve handled pressure or resolved issues quickly. This will demonstrate your ability to provide five-star service even during busy periods.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in a team and how you adapt to changing situations. Highlight any instances where you’ve supported colleagues or stepped up when things got hectic, as teamwork is crucial in this role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools you might use in the café. Mention any experience you have with order systems or point-of-sale technology to show you can keep things running smoothly.
