At a Glance
- Tasks: Deliver five-star service while managing orders in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Truro Lemon Quay.
- Benefits: Flexible hours, team support, and a fun work atmosphere.
- Other info: Great opportunity for personal growth and teamwork in a lively setting.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Ability to thrive under pressure and deliver excellent customer service.
The predicted salary is between 12 - 12 £ per hour.
Work Pattern: Wednesday 12:00 - 16:00, Thursday 12:00 - 16:00, Friday 12:00 - 16:00, Saturday 12:00 - 16:00
Role Overview: Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Key Responsibilities:
- Use our digital tools to take and fulfil orders quickly, keeping customers moving and satisfied.
- Maintain impeccable food-safety standards while juggling orders and queues.
- Deliver quality consistently under pressure, ensuring five-star service.
- Support colleagues and contribute to a high-performance culture that meets customer needs, no matter how hectic it gets.
- Adapt quickly, working where needed with pace.
Customer Assistant - Cafe - Truro Lemon Quay employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Truro Lemon Quay Café provides a dynamic environment where employees can thrive, with opportunities for personal growth and development while delivering outstanding service. Join us to be part of a supportive team that celebrates success and encourages you to shine in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Truro Lemon Quay
✨Tip Number 1
Get to know the café vibe! Pop in during your preferred shifts and observe how the team interacts with customers. This will help you understand the pace and service style they expect, making you a more appealing candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially busy periods. This will prepare you for the high-pressure environment and show that you can deliver five-star service.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from past experiences where you had to think on your feet. Employers love candidates who can juggle tasks and keep things running smoothly, even when it gets hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Customer Assistant - Cafe - Truro Lemon Quay
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and delivering five-star service, even when things get hectic. Use examples from your past jobs or experiences to show how you handle busy situations with ease.
Be Specific About Your Skills:Mention any relevant skills that align with the job description, like using digital tools or maintaining food safety standards. The more specific you are, the better we can understand how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in high-pressure situations. Think about how you handled difficult customers or busy periods, as this will demonstrate your ability to deliver five-star service.
✨Practice Digital Tools Familiarity
Since the role involves using digital tools for taking orders, it’s a good idea to brush up on any relevant technology or apps. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Emphasise Teamwork and Adaptability
Be prepared to talk about how you’ve supported colleagues in a team environment. Highlight instances where you adapted quickly to changing circumstances, as this is crucial for maintaining a smooth operation during busy times.
