At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Stratford Upon Avon.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Great opportunity for personal growth in a dynamic team.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Must be digitally confident and thrive in busy settings.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern: Monday 11:00-15:00, Wednesday 10:00-14:00, Saturday 11:00-15:00.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Stratford Upon Avon employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Stratford Upon Avon. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development while delivering outstanding service to our customers. Enjoy the benefits of working in a fast-paced setting that values flexibility, teamwork, and a commitment to quality, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Stratford Upon Avon
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, like managing queues or making food recommendations. This will boost your confidence and prepare you for those high-pressure moments.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common order-taking tools and apps. Being digitally confident is key, so maybe even practice using similar systems to demonstrate your tech-savviness during the interview.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues and adapt quickly will show you're a perfect fit for the fast-paced environment at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Stratford Upon Avon
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Team Spirit:We’re all about teamwork here at M&S Café. Make sure to mention any past experiences where you’ve worked well with others, especially in busy environments. It shows us you can handle the pace!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to see your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, familiarise yourself with M&S Café's menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Highlight situations where you stayed calm under pressure and provided five-star service, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, practice using similar tools or apps that involve taking orders or managing queues. Be ready to discuss how you can quickly adapt to new technology during the interview.
✨Emphasise Teamwork and Flexibility
Think of instances where you've worked effectively in a team and adapted to changing situations. Share these experiences to show that you can contribute to a high-performance culture, even when things get hectic.
