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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours and a chance to develop customer service skills.
- Other info: Intense but rewarding role with opportunities for growth.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be digitally confident and able to thrive under pressure.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern:
- Week 1 – Monday: 13:30 – 21:30
- Week 1 – Wednesday: 13:30 – 21:30
- Week 1 – Saturday: 13:30 – 21:30
- Week 2 – Sunday: 09:30 – 17:30
- Week 2 – Monday: 13:30 – 21:30
- Week 2 – Wednesday: 13:30 – 21:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food-safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure.
You’ll also contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it?
Customer Assistant - Cafe - Reigate Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Reigate Simply Food
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest when you chat about it in interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially busy periods. Being able to demonstrate your ability to stay calm and deliver five-star service under pressure will set you apart.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Mentioning your tech-savviness during the interview can really impress them, as they need someone who can keep things moving smoothly.
✨Tip Number 4
Flexibility is key! Be ready to discuss your availability and willingness to adapt to different roles within the café. Highlighting your readiness to jump in wherever needed will show that you're a team player who thrives in a fast-paced environment.
We think you need these skills to ace Customer Assistant - Cafe - Reigate Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're genuinely excited about being a part of our café team!
Highlight Your Ability to Work Under Pressure: This role can get pretty hectic, so it's important to demonstrate how you handle busy situations. Give us examples from your past jobs or experiences where you stayed calm and efficient while juggling multiple tasks. We need team players who thrive in a fast-paced environment!
Be Digitally Savvy: Since you'll be using tools to take and fulfil orders, mention any relevant tech skills you have. Whether it's using point-of-sale systems or managing online orders, show us that you're comfortable with technology and can adapt quickly to new systems.
Tailor Your Application to Us: Make sure your application reflects the specific qualities we're looking for in a Customer Assistant. Use keywords from the job description and relate your skills directly to what we need. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the fast-paced environment. Be ready to discuss how you can handle pressure while delivering top-notch service.
✨Showcase Your Customer Service Skills
This role is all about providing five-star service, so be prepared to share examples of how you've excelled in customer service before. Think of specific situations where you’ve gone above and beyond for customers, especially in busy settings. This will demonstrate your ability to thrive under pressure.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, brush up on any relevant technology or tools you might use. If you have experience with order-taking systems or point-of-sale software, mention it! Showing that you can quickly adapt to digital tools will set you apart.
✨Emphasise Flexibility and Teamwork
Flexibility is key in this role, so be ready to discuss how you adapt to changing situations. Share examples of times when you’ve worked as part of a team to meet customer needs, especially during busy periods. Highlighting your ability to jump in wherever needed will show you’re a great fit for their high-performance culture.