At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Liverpool One.
- Benefits: Flexible hours, competitive pay, and a fun work atmosphere.
- Other info: Great opportunity for teamwork and personal growth.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Sunday 09:15-18:00, Friday 15:00-19:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Liverpool One employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Liverpool One Café provides a dynamic environment that fosters employee growth through hands-on experience and training, ensuring you thrive in a fast-paced setting while delivering five-star service. With flexible working patterns and a commitment to maintaining high food safety standards, we empower our team members to excel and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Liverpool One
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their teamwork and customer service style, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or apps they use. Mentioning your familiarity with these tools can really set you apart from other candidates.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past experiences where you’ve handled busy situations with grace. Being able to demonstrate your ability to stay calm and deliver five-star service under pressure will impress the hiring team.
✨Tip Number 4
Flexibility is your friend! Be ready to discuss how you adapt to changing situations. Whether it’s jumping in to help a colleague or switching tasks quickly, showing that you can be a team player in a fast-paced environment will make you a standout candidate.
We think you need these skills to ace Customer Assistant - Cafe - Liverpool One
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're all about delivering that five-star service!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected in a busy environment. Use your application to give examples of times you've thrived in high-pressure situations. We need to know you can handle the heat in our café!
Be Digitally Confident:Since you'll be using tools to take and fulfil orders, it's important to show us you're comfortable with technology. Mention any relevant experience you have with digital systems or point-of-sale tools in your application.
Emphasise Teamwork and Flexibility:Teamwork is key in our café, so make sure to highlight your ability to work well with others. Talk about how you've adapted to different roles or tasks in previous jobs. We want to see that you're ready to jump in wherever needed!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take and fulfil orders efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. Share these stories during your interview to show that you can contribute to a high-performance culture, even when things get hectic.
