At a Glance
- Tasks: Serve customers with a smile, promote our café menu, and ensure a clean environment.
- Company: Join M&S, a leading retailer known for quality food and exceptional service.
- Benefits: Enjoy flexible hours, digital training, and a supportive team culture.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be part of a vibrant café atmosphere while enhancing your customer service skills.
- Qualifications: No prior experience needed, just a passion for food and great service!
Cafe Customer Assistant
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Work Pattern
Tuesday 12:00-17:15
Wednesday 12:00-17:15
Friday 12:00-17:15
Saturday 12:00-17:15
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while providing five‑star service.
- Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Cafe - Lisburn employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and inclusivity. As a Customer Assistant in our Lisburn café, you'll enjoy flexible working hours, opportunities for personal growth through digital learning, and the chance to engage with customers in a dynamic environment that celebrates food and drink trends. Join us to be part of a team that not only prioritises customer satisfaction but also invests in your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Lisburn
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to confidently discuss the offerings will show your passion and knowledge during any interactions.
✨Tip Number 2
Practice using digital tools and applications that enhance customer service. Being digitally confident is essential, so consider familiarising yourself with similar systems before your interview.
✨Tip Number 3
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive environment, so showing you can contribute positively to a team is key.
✨Tip Number 4
Be prepared to discuss how you handle change and adapt to new challenges. M&S looks for flexibility, so having specific examples ready will help you stand out as a candidate.
We think you need these skills to ace Customer Assistant - Cafe - Lisburn
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion:Express your enthusiasm for food and drink trends in your application. Mention any relevant experience you have in customer service or the café industry, and how you can contribute to creating a delightful experience for customers.
Highlight Digital Skills:Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or applications. Provide examples of how you've used technology to enhance customer experiences in previous roles.
Emphasise Teamwork and Flexibility:Discuss your ability to work as part of a team and adapt to changing demands. Share specific examples of how you've supported colleagues and contributed to a positive work environment in past positions.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café atmosphere.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage with customers and handle various situations. Be ready to role-play scenarios where you recommend products or resolve customer queries, showcasing your proactive approach to customer service.
