At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Kingsley Village.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Great opportunity for personal growth in a dynamic team.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Must be digitally confident and thrive in busy settings.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Sunday 12:00–17:00, Wednesday 12:30–17:30, Thursday 12:30–17:30, Friday 11:30–17:30
- Week 2: Monday 12:30–17:30, Tuesday 12:30–17:30, Friday 12:30–17:30, Saturday 11:30–17:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Kingsley Village employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Kingsley Village. Our café team thrives on collaboration and high performance, with ample opportunities for personal growth and development. Enjoy the benefits of working in a fast-paced setting where your contributions are valued, and you can make a real impact on customer satisfaction while enjoying a supportive and flexible workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Kingsley Village
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you a feel for the pace and service style, plus you can drop some of that insider knowledge during your chat!
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key, brush up on any relevant tech or tools you might use in the café. Mentioning your experience with similar systems can really set you apart when you're chatting with the hiring team.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from past jobs where you’ve handled busy periods or tricky customers. Being able to share these stories will show you’re ready to keep cool and deliver that five-star service we all love.
✨Tip Number 4
Flexibility is your friend! Be ready to discuss how you can adapt to different roles within the café. Highlighting your willingness to jump in wherever needed shows you’re a team player, which is super important in a bustling environment like this.
We think you need these skills to ace Customer Assistant - Cafe - Kingsley Village
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that you’re genuinely excited about being a part of our café team!
Highlight Your Ability to Work Under Pressure:This role can get pretty hectic, so it’s important to demonstrate how you handle busy situations. Give us examples from your past jobs or experiences where you’ve managed multiple tasks while keeping a cool head. We need team players who thrive in a fast-paced environment!
Be Digital Savvy:Since you'll be using tools to take and fulfil orders, mention any relevant tech skills you have. Whether it's using point-of-sale systems or managing online orders, show us that you’re comfortable with technology. We’re looking for someone who can keep things moving smoothly!
Emphasise Teamwork and Flexibility:Let us know how you work well with others and adapt to changing situations. Share stories that highlight your teamwork skills and your ability to jump in wherever needed. At M&S, we value flexibility and collaboration, so make sure to showcase these traits in your application!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and delivered a positive experience, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you’ve used in previous jobs. If you have experience with point-of-sale systems or order management software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. The café environment can get hectic, so showing that you can support colleagues and adjust quickly will set you apart.
