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For Companies At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training opportunities, and a vibrant work environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, great communication skills, and digital confidence.
- Other info: Inclusive culture with opportunities for growth and development.
Working Pattern
- Week 1: Monday 11:00-17:30; Saturday 11:00-17:30
- Week 2: Wednesday 11:00-17:30; Saturday 11:00-17:30
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Overview
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Gloucester Eastgate employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Gloucester Eastgate
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the food and drink offerings so you can confidently recommend items to customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate different customer interactions. This will prepare you for the real deal and demonstrate your commitment to delivering remarkable service.
✨Tip Number 3
Show off your digital skills! Brush up on using digital tools and devices, as they’re essential for enhancing the customer experience. Being tech-savvy will give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact in the café.
We think you need these skills to ace Customer Assistant - Cafe - Gloucester Eastgate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see how much you love sharing your knowledge about the latest food trends and how you can bring that passion to our café.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools or technology in your application. We’re looking for candidates who can easily adapt to using our digital menus and in-store devices.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Mention specific examples of how you've delivered excellent customer service or worked effectively in a team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Menu
Familiarise yourself with the café menu and any seasonal offerings. Being able to discuss your favourite items and recommend them confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you have experience with digital menus or in-store devices. Be ready to discuss how you can use these tools to enhance the customer experience, as being digitally confident is essential for this position.
✨Emphasise Teamwork and Flexibility
Prepare to talk about your experiences working in a team and how you adapt to changing situations. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with the company's values.
