At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Kingsley Village.
- Benefits: Flexible hours, hands-on experience, and a chance to shine.
- Other info: Great opportunity for teamwork and personal growth.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfill orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Customer Assistant - Cafe (Fixed Term) - Kingsley Village employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Kingsley Village café provides a dynamic environment where employees can thrive, with opportunities for personal growth and development while delivering top-notch service. Join us to be part of a supportive team that celebrates flexibility and efficiency, ensuring every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe (Fixed Term) - Kingsley Village
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for your interview, show off your knowledge and passion for the food and drink – it’ll impress the hiring team!
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you’d handle busy periods and tricky customers. Being able to demonstrate your ability to stay calm under pressure will make you stand out as a candidate.
✨Tip Number 3
Show your teamwork spirit! Be ready to share examples of how you’ve worked well with others in fast-paced environments. M&S values collaboration, so highlighting your ability to support colleagues will definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Assistant - Cafe (Fixed Term) - Kingsley Village
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that you’re all about delivering that five-star service!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected in a busy café environment. Make sure to include examples from your past where you’ve successfully handled high-pressure situations. We need to know you can keep things running smoothly, even when it gets hectic!
Be Digital Savvy:Since you'll be using tools to take and fulfil orders, it’s important to show us that you’re comfortable with technology. Mention any relevant experience you have with digital systems or point-of-sale software. We want to see that you can keep up with the pace!
Emphasise Teamwork and Flexibility:Teamwork is key in our café! In your application, talk about how you’ve worked well with others in the past and how you adapt to changing situations. We’re looking for someone who can jump in wherever needed and help the team shine!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the fast-paced environment and customer service expectations.
✨Showcase Your People Skills
Since this role is all about delivering five-star service, be prepared to discuss your experience in customer-facing roles. Share specific examples of how you've handled busy situations or difficult customers while maintaining a positive attitude.
✨Demonstrate Digital Confidence
As you'll be using digital tools to take and fulfil orders, it’s important to show that you're comfortable with technology. Mention any relevant experience you have with similar systems or your ability to learn new software quickly.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt to changing situations. Be ready to talk about times when you've worked collaboratively with others and how you’ve adjusted to meet the needs of the team or the customers during busy periods.
