At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Coventry Arena.
- Benefits: Flexible hours, team support, and a chance to shine in customer service.
- Other info: Great opportunity for teamwork and personal growth in a busy setting.
- Why this job: Be the heart of our café, making customers smile with every order.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 10 - 12 € per hour.
Work Pattern
- Week 1
- Monday: 09:00 – 13:30
- Tuesday: 09:00 – 13:30
- Wednesday: 09:00 – 13:30
- Thursday: 09:00 – 13:30
- Saturday: 09:00 – 13:30
- Week 2
- Monday: 09:00 – 13:30
- Tuesday: 09:00 – 13:30
- Thursday: 09:00 – 13:30
- Friday: 09:00 – 13:30
- Sunday: 13:00 – 17:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Responsibilities
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Customer Assistant - Cafe - Coventry Arena employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Café Customer Assistants enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic team in the bustling Coventry Arena. With a focus on delivering five-star service, we ensure our employees are supported and empowered to thrive in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Coventry Arena
✨Tip Number 1
Get to know the café environment before your interview. Pop in, grab a coffee, and observe how the team interacts with customers. This will give you insights into their service style and help you tailor your approach.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate busy café scenarios. Show that you can stay calm under pressure while delivering that five-star service we all strive for.
✨Tip Number 3
Be ready to showcase your digital confidence. Familiarise yourself with common café order systems or apps. Being tech-savvy will impress your potential employers and show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Think of examples where you’ve worked well with others, especially in high-pressure situations. We want to see that you can contribute to our high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Coventry Arena
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark!
Highlight Your Team Spirit:Since teamwork is key in our café, mention any times you've worked well with others. Whether it’s in a previous job or a group project, we want to hear how you contribute to a positive team environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read. We appreciate clarity, especially when things get busy!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage tasks efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing situations. Share these stories during your interview to illustrate that you can contribute to a high-performance culture, even when things get hectic.
