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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote our café menu.
- Company: Join M&S, a leader in retail, known for quality food and exceptional service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a vibrant café culture while making a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for great service and teamwork.
- Other info: We value diversity and are committed to creating an inclusive workplace.
Work Pattern
Saturday: 10:00 – 18:00
Sunday: 10:00 – 18:00
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Buil ds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Birstall Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Birstall Simply Food
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to discuss popular items and make recommendations will show your passion for the role and impress during any informal chats or interviews.
✨Tip Number 2
Practice your digital skills before applying. Since being digitally confident is essential, try using similar digital tools or apps to get comfortable with technology that enhances customer experience.
✨Tip Number 3
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to create a positive environment, which is crucial for this position.
✨Tip Number 4
Be prepared to discuss how you handle flexibility in a fast-paced environment. Think of specific instances where you've adapted to changing situations, as this will resonate well with the expectations of the role.
We think you need these skills to ace Customer Assistant - Cafe - Birstall Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and handled challenges effectively.
Highlight Digital Competence: Since being digitally confident is essential for this role, mention any experience you have with digital tools or technology. This could include using point-of-sale systems, managing online orders, or engaging with customers through digital platforms.
Express Teamwork and Flexibility: Illustrate your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues to create a positive environment and how you've adjusted to meet the demands of a busy retail setting.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café environment.
✨Prepare for Customer Engagement Scenarios
Think of potential customer scenarios you might encounter and how you would handle them. Being able to demonstrate your proactive approach to understanding customer needs and delivering remarkable service will set you apart.