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For Companies At a Glance
- Tasks: Become a beauty champion, providing exceptional service and sharing your product knowledge.
- Company: Join M&S, a leading retailer known for its luxurious beauty products.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make customers feel special while working with the latest beauty trends.
- Qualifications: Passion for beauty and confidence in customer interactions.
- Other info: Dynamic team environment with a focus on inclusivity and collaboration.
Beauty Customer Assistant
Join our team at M&S as a Customer Assistant in Beauty, where you\’ll become a champion of our luxurious beauty, makeup, and skincare products, offers, and third-party brands. We\’re seeking passionate individuals who take pride in their beauty knowledge and confidence with customers and are eager to share it every day.
Your primary focus will be on providing remarkable service and selling, being the face of our brands and ensuring that our customers are made to feel special every time they visit our stores. You\’ll actively engage with them to understand their beauty needs, ensuring they have a seamless shopping experience.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role. You\’ll be a product expert, delivering to the highest standards in beauty consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment flawlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Week 1
- Sunday: 10:00–18:00
- Monday: 08:00–16:00
- Wednesday: 14:00–22:00
- Thursday: 09:00–17:00
- Friday: 08:00–16:00
Week 2
- Monday: 08:00–16:00
- Tuesday: 08:00–16:00
- Wednesday: 14:00–22:00
- Friday: 08:00–16:00
- Saturday: 09:00–17:00
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidySkilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Beauty - Hedge End
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's beauty products, promotions, and values. This way, when you chat with customers, you can confidently share your knowledge and make their shopping experience truly special.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. Ask them about their beauty needs and recommend products. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Be tech-savvy! Get comfortable using digital tools like the Sparks App. Familiarise yourself with how these tools can enhance customer interactions, making it easier for you to assist them in finding exactly what they need.
✨Tip Number 4
Show your enthusiasm! When you apply through our website, let your passion for beauty shine through. Share why you want to be part of the M&S team and how you can contribute to creating a fantastic shopping experience for our customers.
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty products shine through! Share your experiences with makeup and skincare, and how you’ve helped friends or family find their perfect products. We want to see that you’re genuinely excited about this role!
Be Customer-Focused: Remember, the customer is at the heart of everything we do. In your application, highlight any past experiences where you’ve gone above and beyond to help customers. This will show us that you understand the importance of providing a remarkable shopping experience.
Demonstrate Digital Confidence: Since being digitally savvy is key for this role, mention any experience you have with digital tools or apps, especially in a retail context. If you’ve used similar platforms before, let us know how you leveraged them to enhance customer interactions!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Use keywords from the listing to show that you’re a great fit for the role. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products Inside Out
Before the interview, make sure you brush up on your knowledge of beauty products, makeup, and skincare. Familiarise yourself with M&S's offerings and any third-party brands they carry. This will not only show your passion for beauty but also demonstrate that you're ready to engage with customers confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you made customers feel special and how you handled any challenges. This will help you illustrate your ability to create a remarkable shopping experience, which is key for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you’re familiar with digital tools like the Sparks App. You might be asked how you would use these tools to enhance customer experiences, so think of specific scenarios where technology can improve service or sales.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to various roles within the store. Be ready to discuss how you've worked collaboratively in the past and how you can contribute to creating an inclusive environment. Highlight your flexibility and willingness to take on different tasks as needed.
