At a Glance
- Tasks: Assist customers with banking services and contribute to store profitability.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Flexible working options and a commitment to inclusion and diversity.
- Other info: Work pattern includes evenings and Saturdays from 13:30 to 21:30.
- Why this job: This role offers the chance to enhance customer experiences in a dynamic banking environment.
- Qualifications: Candidates must be 18 years or older with a good level of product knowledge.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern: Monday 13:30-21:30, Thursday 13:30-21:30, Friday 13:30-21:30, Saturday 13:30-21:30.
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Capabilities:- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – asks why the company does things the way it does and suggests improvements.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
- Customers.
- Colleagues.
- Store Leadership.
- M&S Bank.
- Travel Money support team.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Banking - Kew employer: Marks & Spencer Plc
M&S is located in Kew and values diversity, offering flexible working arrangements. The team focuses on delivering excellent customer service while fostering a supportive environment.
