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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets daily.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Training provided to enhance your digital skills and product knowledge.
Working Pattern:
- 6:00-12:30 - Monday
- 6:00-12:30 - Tuesday
- 6:00-12:30 - Wednesday
- 6:00-12:30 - Thursday
- 6:00-12:30 - Friday
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with products.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Bakery - Archway employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Bakery - Archway
✨Tip Number 1
Familiarise yourself with the bakery products offered by Marks & Spencer. Knowing the range and being able to discuss them confidently will show your enthusiasm and help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for engaging with customers, understanding their needs, and providing exceptional service during your interactions.
✨Tip Number 3
Be ready to demonstrate your adaptability. Think of examples from your past experiences where you've successfully managed changing situations or handled feedback positively, as this is key for the role.
✨Tip Number 4
Showcase your digital skills by being familiar with any relevant tools or platforms that might be used in the store. Being tech-savvy can set you apart and help you deliver a better shopping experience for customers.
We think you need these skills to ace Customer Assistant - Bakery - Archway
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, resolved issues, or engaged with customers effectively.
Highlight Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This shows that you can thrive in a dynamic retail environment, which is crucial for this role.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their products in your application. Research their values and initiatives, especially around inclusion and sustainability, and reflect this understanding in your writing.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with the bakery products offered by the company. Be ready to discuss your favourite items and why they stand out, as this shows your enthusiasm and willingness to engage with customers.
✨Emphasise Teamwork and Flexibility
The role requires working closely with colleagues. Share experiences where you successfully collaborated with others or adapted to changing situations, showcasing your ability to build positive relationships.
✨Prepare for Feedback Questions
Since the company values feedback, think of instances where you've received constructive criticism and how you acted upon it. This demonstrates your commitment to personal growth and accountability.
