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- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join the iconic M&S team and be part of a transformative retail experience.
- Benefits: Flexible hours, competitive pay, and a chance to work with fashion trends.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Make customers feel their best while showcasing your passion for style.
- Qualifications: Confident, fashion-forward individuals with great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern: Friday 15:00-21:30, Saturday 14:00-20:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five‑star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on. If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply.
Customer Assistant - Lingerie - Cheshire Oaks in Crewe employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Lingerie - Cheshire Oaks in Crewe
✨Tip Number 1
Get to know the company culture before your interview. M&S is all about delivering a top-notch customer experience, so show us you understand that by researching their values and how they connect with customers.
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport and helping customers feel their best, think of examples from your past where you've done just that. We want to see your confidence shine through!
✨Tip Number 3
Be ready to demonstrate your digital savvy. Familiarise yourself with tools like the Sparks App and be prepared to discuss how you can use technology to enhance the customer experience. Show us you're not just a people person but a tech whizz too!
✨Tip Number 4
Flexibility is key in retail, so come prepared to talk about how you handle fast-paced environments. Share stories that highlight your adaptability and willingness to jump in wherever needed. We love a team player!
We think you need these skills to ace Customer Assistant - Lingerie - Cheshire Oaks in Crewe
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences you have in styling or helping others feel their best. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the M&S team.
Be Customer-Centric: Make sure to highlight your customer service skills. Talk about times you've gone above and beyond to help someone out. At StudySmarter, we believe that building rapport is key, so show us how you connect with customers and understand their needs.
Demonstrate Your Digital Savvy: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! We want to see that you're ready to embrace the digital side of retail.
Keep It Concise and Engaging: Your application should be clear and to the point. Avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency and effectiveness, so make every word count. And don’t forget to apply through our website!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Think about how you’d build rapport quickly and offer tailored advice. Role-playing with a friend can help you feel more comfortable and prepared.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. Being digitally confident is key, so if you can demonstrate your understanding of these tools during the interview, it’ll show you’re ready to hit the ground running.
✨Show Your Flexibility
Retail can be unpredictable, so be ready to discuss how you’ve adapted to changing situations in the past. Share examples of when you’ve had to think on your feet or adjust your approach to meet customer needs, as this will highlight your ability to thrive in a fast-paced environment.