At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Flexible shifts and a dynamic work atmosphere await you!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be 18+, resilient, and ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 12 £ per hour.
Work Pattern: Sunday 05:00-09:00, Thursday 05:00-09:00, Friday 05:00-09:00, Saturday 05:00-09:00.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Cowley Simply Food employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Cowley Simply Food, where you'll be part of a dynamic team that thrives on delivering exceptional service in a fast-paced environment. We offer competitive pay, including an unsocial hours premium, and a supportive work culture that values teamwork and flexibility. With opportunities for personal growth and development, M&S is committed to helping you succeed while making every customer feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Cowley Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their products and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your ability to thrive under pressure and deliver top-notch customer service.
✨Tip Number 3
Be ready to showcase your flexibility! Think of examples where you've adapted to changing situations in previous jobs. M&S loves team players who can roll with the punches and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family and ready to take on the challenge!
We think you need these skills to ace Customer Assistant - Food - Cowley Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and what excites you about working in the M&S Food section. We want to see your enthusiasm shine through!
Highlight Your Customer Service Skills:Make sure to mention any experience you have in delivering top-notch customer service. We’re looking for those who can keep our customers happy and coming back for more!
Be Ready to Adapt:Since no two shifts will look the same, share examples of how you've successfully adapted to changing situations in previous roles. Flexibility is key, and we want to see that you can handle it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on the path to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to talk confidently about your favourite items or recent launches will show your passion and knowledge, which is exactly what they’re looking for.
✨Show Your Resilience
Prepare examples of how you've thrived under pressure in previous roles. This job demands a lot during busy hours, so demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Teamwork
Think of instances where you’ve worked well in a team. M&S values a positive environment, so sharing stories that highlight your collaborative spirit will resonate well with them.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used any retail apps or tools before. Mentioning your comfort with technology will show that you can enhance the customer experience using their digital tools.
