At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Coventry Arena.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a busy café.
- Why this job: Be part of a dynamic team and make customers smile.
- Qualifications: Must be digitally confident and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Tuesday: 13:30 – 18:00
- Wednesday: 13:30 – 18:00
- Thursday: 13:30 – 18:00
- Friday: 13:30 – 18:00
- Saturday: 13:30 – 18:00
- Week 2
- Monday: 13:30 – 18:00
- Tuesday: 13:30 – 18:00
- Wednesday: 13:30 – 18:00
- Thursday: 13:30 – 18:00
- Friday: 13:30 – 18:00
- Saturday: 13:30 – 18:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Coventry Arena employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Coventry Arena. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development while delivering outstanding customer service. Enjoy flexible working hours, a supportive culture, and the chance to be part of a brand that values quality and efficiency, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Coventry Arena
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for an interview, being able to chat about your favourite drinks or snacks shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, like dealing with a busy queue or a tricky customer. This will help you stay calm under pressure, just like you'll need to in the café.
✨Tip Number 3
Show off your digital skills! Brush up on any tech tools you might use in the café, like order systems or payment apps. Being confident with technology will make you stand out as someone who can keep things running smoothly.
✨Tip Number 4
Teamwork is key! Think of examples from your past experiences where you worked well in a team, especially in high-pressure situations. Share these stories during your interview to show that you can contribute to a positive, high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Coventry Arena
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're genuinely excited about being a part of our café team!
Highlight Your Ability to Work Under Pressure:This role can get pretty hectic, so it's important to demonstrate how you handle busy situations. Include examples from past jobs or experiences where you thrived in a fast-paced environment. We need team members who can keep their cool and deliver top-notch service, even when things get intense.
Be Digital Savvy:Since you'll be using digital tools to take orders and manage queues, make sure to mention any relevant tech skills in your application. Whether it's using point-of-sale systems or managing online orders, we want to know you're comfortable with technology and ready to learn more!
Emphasise Teamwork and Flexibility:Teamwork is key in our café, so highlight your ability to work well with others. Share instances where you've collaborated with colleagues to achieve a common goal. Also, let us know how flexible you are with shifts and adapting to different roles – we appreciate a can-do attitude!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and delivered a five-star experience, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you've used in previous jobs. If you have experience with order management systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing situations. The café environment can get hectic, so showing that you can support colleagues and remain flexible will set you apart.
