At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a dynamic food retail environment at Truro Lemon Quay.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Great team atmosphere with a focus on inclusivity and support.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern:
- Week 1: Sunday 10:00-18:30, Tuesday 12:30-21:00, Wednesday 12:30-21:00, Thursday 12:30-21:00, Friday 12:30-21:00
- Week 2: Monday 12:30-21:00, Tuesday 12:30-21:00, Wednesday 12:30-21:00, Friday 12:30-21:00, Saturday 12:30-21:00
Purpose of Shift Lead Role:
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Team Manager.
- Co-ordinate the team to deliver a clean, safe and well-presented store.
- Role model great customer service.
Key Accountabilities:
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Supports the Team Manager with the delivery of store selling and cost targets.
- Role models new ways of working through the use of digital tools.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
Shift Lead - Food - Truro Lemon Quay in Cornwall employer: Marks & Spencer Plc
As a Shift Lead at our Truro Lemon Quay location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and customer satisfaction. We offer comprehensive training and development opportunities to help you grow your career while enjoying a flexible work pattern that promotes work-life balance. Join us to be part of a vibrant community where your contributions are valued and recognised, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Truro Lemon Quay in Cornwall
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Shift Lead - Food - Truro Lemon Quay in Cornwall
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you can inspire and motivate others, especially in a fast-paced environment like ours.
Be Customer-Focused:Since the role is all about putting customers first, share examples of how you've delivered great customer service in the past. We love seeing candidates who understand the importance of a positive customer experience!
Use Clear and Concise Language:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed tasks in previous roles. Highlight your ability to allocate resources effectively and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service
Since the role is all about putting the customer first, be ready to discuss how you've handled customer feedback and improved service in past positions. Share specific instances where you went above and beyond to ensure a great customer experience.
✨Be Ready to Discuss Operational Excellence
Brush up on operational processes and how you can contribute to maintaining a safe and legal environment. Be prepared to talk about how you would implement daily operational tasks efficiently and ensure high standards across the store.
