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For Companies At a Glance
- Tasks: Analyse customer behaviour and enhance loyalty programmes to drive sales.
- Company: Join M&S, a leading retailer focused on quality and innovation.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training.
- Other info: Be part of an inclusive team driving change in retail.
- Why this job: Make a real impact on customer loyalty and business growth.
- Qualifications: Passionate about data, customer insights, and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Commercial Analyst in our Financial Services team, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions through commercial insights and analysis. Ensuring we reward customers, strengthen brand sentiment, while driving incremental sales.
What you’ll do:
- Deliver analysis to enhance M&S Financial Services products, propositions, customer journeys and customer communications.
- Provide insight into performance of loyalty offers and undertake deep dive analysis to understand trends, inform changes to propositions and to identify opportunities to grow FS products and M&S sales.
- Analyse and develop a deep understanding of customer behaviours by segment, channel and proposition, translating this knowledge into ways to grow spend, improve customer journeys and increase revenue.
- Deliver analysis that shapes the Financial Services loyalty programme, ensuring we are operating to drive incremental spend and meet customer needs.
- Support the Senior Proposition Manager in designing compelling, personalised customer offers based on insights and analysis of historical offers.
Who you are:
- Passionate about all things customer, loyalty, and commercial.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to audience.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Highly proficient in MS suite (Word, Excel & PowerPoint).
What’s in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Commercial Analyst employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their loyalty agenda and think about how your skills as a Commercial Analyst can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an influential communicator, you’ll need to adapt your style to different audiences. Role-play with a friend or use online resources to sharpen your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the M&S team and contributing to their mission.
We think you need these skills to ace Commercial Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Analyst role. Highlight your analytical skills and experience with customer insights, as these are key to what we’re looking for!
Show Your Passion: Let your enthusiasm for customer loyalty and commercial analysis shine through in your application. We want to see that you’re genuinely excited about the opportunity to make a difference at M&S!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the role, making it easy for us to see your fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Numbers
As a Commercial Analyst, you'll be expected to deliver insightful analysis. Brush up on your data interpretation skills and be ready to discuss how you've used data to drive decisions in the past. Bring examples of your analytical work that showcase your ability to identify trends and insights.
✨Understand Customer Behaviour
Dive deep into understanding customer behaviours relevant to the Financial Services sector. Be prepared to discuss how you would analyse customer journeys and what metrics you would focus on to improve loyalty programmes. Showing that you can translate data into actionable strategies will impress your interviewers.
✨Communicate Effectively
Since you'll be influencing stakeholders, practice adapting your communication style to different audiences. Think about how you can present complex data in a simple, engaging way. During the interview, demonstrate your ability to convey insights clearly and persuasively.
✨Show Your Strategic Thinking
Prepare to discuss how you approach strategic decision-making. Think about how you can take a broad view of the business and identify key information for driving growth. Share examples of how you've contributed to strategic initiatives in previous roles, especially those that align with enhancing customer loyalty.