Technical Program Manager - SAP Workstream Lead in City of Westminster

As a Technical Programme Manager, you'll support sophisticated cross team initiatives and programs, ensuring work progresses efficiently through effective planning, coordination and removal of delivery impediments. You will be accountable for owning the end to end delivery of a defined workstream on M&S implementation of SAP. You will build and lead the plan ensuring successful delivery across design, build, test, deployment, and stabilisation. You help identify problems and delivery inefficiencies, support agile ways of working, and strengthen sequencing, dependency management and issue mechanisms within and across teams. You provide practical delivery support through supervising progress, coordinating ceremonies, leading programme budgets, supporting release activities and ensuring clarity of priorities.

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do:

• Lead the end-to-end delivery of an SAP workstream or module, ensuring scope, plan, and work are aligned to programme objectives.
• Translate function and technical requirements and solution design decisions for the assigned SAP module into clear, executable workstream plans.
• Establish and maintain workstream governance, delivery cadence, status reporting, RAID management, and decision forums, ensuring the M&S Way of Delivery standards and practices are achieved.
• Drive team delivery efficiency by identifying problems and inefficiencies within teams, actively removing blockers to improve delivery flow.
• Support effective agile ways of working, including planning, ceremonies, prioritisation and delivery difficulty.

Who you are:

• Strong delivery coordination skills and project/ programme management experience.
• Demonstrable experience leading large-scale implementation delivery across business processes, multi‑functional teams, and multiple project phases.
• Solid grasp of SAAS product delivery lifecycles, process build, integrations, data migration, testing, and deployment activities – SAP experience preferred.
• Good grasp of programme management tooling such as Jira, Monday.com.
• Ability to identify delivery struggles and inefficiencies and actively remove blockers.

Everyone's welcome. We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’ll benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.