At a Glance
- Tasks: Lead the development of scalable backend services for our Contact Centre platform.
- Company: Join Marks & Spencer, a renowned brand with a commitment to innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in customer service solutions.
- Why this job: Make a real impact by shaping the future of our customer service technology.
- Qualifications: Experience in backend development and a passion for collaboration across teams.
The predicted salary is between 54000 - 66000 £ per year.
Marks & Spencer is seeking a backend-focused Staff Software Engineer to lead the Contact Centre platform and related services.
You will shape direction across teams, deliver scalable CCaa S capabilities, and own trusted integrations with Zendesk, Twilio and other platforms.
The role emphasizes delivering robust, observable backend services while guiding frontend work with React/Next. js.
You will collaborate with Product, Architecture, Data, Security and Customer Service to meet business goals.
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Staff Backend Engineer - CCaaS & Integrations in City of Westminster employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
